Q&A for Parents

We are working to post answers to questions we receive as quickly as possible. Please check this website frequently to ensure you have the latest and most up-to-date information.

Last Updated 4/6/2020

To make this page easier to navigate, it has been divided into the following sections. Click a section's name to be taken to that section:

General Questions

Q: Who should I contact to update my address in case they send out packets for the students?

Please contact the registrar at your child's school.

Q: Can high school students get books or other belongings from their lockers? If so, how?

Yes. However, we are limiting visitors to four two (updated 3/30/2020) at a time. You may have to wait for someone to exit before being allowed to enter the school.

Q: Are schools going to be closed after May 1?

Further closures are to be determined.


Q: When and where can I pick up paper packets or check out technology for my student(s)?

Paper packet and technology pickups are scheduled as follows:

  • Elementary school students can pick up paper packets or check out technology March 25, 26 or 27 from 7 to 10 a.m. and 3 to 6 p.m. Check the list for your school’s specified day. A complete list of dates and times is available on the At Home Instructional Learning page.
  • Middle and high school students can pick up paper packets March 26 and 27. Times for this are being handled on a school-by-school basis. Technology can be checked out April 6-9. Schools will reach out to parents to share times.

Q: When should students begin at home instructional learning?

All students should begin at home learning on March 30 whether it’s online or with a paper packet.

Q: Where can I find information and get assistance with resources for specialized programs (ESE, ESOL, etc.)?

Information about digital resources for students in specialized programs is available on the following pages of the Instructional Continuity Plan:

  • Exceptional Student Education (ESE): pages 5-7, 17-19 and 27
  • English to Speakers of Other Languages (ESOL)/English Language Learners (ELL): page 20

Q: What if topics are confusing and parents/children need further direction?

Each teacher will hold office hours via phone and/or virtual platform. If you need further direction, please contact your child's teacher during their office hours.

Q: How do packets get submitted?

Please keep your packet until a resolution is reached for submissions.

Q: What is being done for VPK students?

The Instructional Continuity Plan covers VPK students on page 21 (VPK/ESE PK Training Plan).

Q: What does virtual learning look like for elementary students?

Lessons are self-paced either online or with paper packets. For more detailed information, please refer to page 9 of the Instructional Continuity Plan.

Q: Does this mean kids have to have access to the internet from 8 a.m. to 2:30 p.m. daily for live instruction or will the lessons be recorded to be watched when space/time/internet is available to them?

Lessons are self-paced either online or with paper packets. For more detailed information, please refer to page 9 of the Instructional Continuity Plan.

Q: Why do virtual when there's no grades for the remainder of the year?

Students will receive grades. Individual schools and the school district will not be receiving a grade this year.

Q: Do we have to enroll in Florida Virtual School?

No, it is not necessary to enroll in Florida Virtual School. Volusia County Schools has an Instructional Continuity Plan in place.

Q: Will my children have to log in at certain times or will materials have to be completed each day?

Lessons are self-paced either online or with paper packets. For more detailed information, please refer to the Instructional Continuity Plan.

Q: I had an Individual Education Plan (IEP) meeting scheduled this week. Will it be rescheduled?

IEP Meetings for the week of March 23-27 will be rescheduled. Meetings scheduled after March 27 will be held virtually and/or conference call through Microsoft Teams. District employees are working to restructure the meetings on March 26 and 27.

Q: Is there a way I can print the paper packet at home?

We cannot post the paper packet to this website due to copyright concerns. However, it is available for you to print at home as follows:

  • Elementary (grades VPK-5) students: The packet is available on Canvas. If you can't find it, please contact your child's school.
  • Middle and high school (grades 6-12): Contact your child's school or your child's teacher.


Q: I just downloaded and signed in to Microsoft Office. It says my limit of 10 devices has been reached. How do I fix this?

If after downloading and installing Microsoft Office on your device from your child's Microsoft Office 365 account, you receive a message that the limit of 10 has been reached, your student has logged in to several school devices. Go to My Account > Apps & Devices, and expand Devices under Office. Click the "Sign out" link next to the other devices. Microsoft Office should then work on your device.

Q: How can I get internet access?

Charter Communications is offering FREE Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. In addition, Charter will open its Wi-Fi hotspots across the area for public use. The Volusia County School Board is not affiliated with this program in any manner, nor does it endorse or assume any responsibility for any actions which may occur in connection with it.

Q: I have several children and only one device. How can they all access their materials? Should I pick up paper packets for them?

They can use any device that works for them (please note: Android and Kindle tablets will not work with the iReady platform), or you can get paper packets from your child's school. The curriculum is mostly self-paced, so there are no "regular" hours, only suggestions on how much time should be spent. Teachers are being trained on the technology to support their students and will have office hours via phone and/or virtual platforms. More information can be found in the Instructional Continuity Plan.

Q: What if the online learning site goes down?

We are monitoring digital resources in partnership with our vendors. In the event any online resource becomes unavailable we will work closely with our vendors to restore services as quickly as possible.

Q: How do I access VPortal?

On a desktop computer or laptop, VPortal can be accessed using any modern web browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, or Microsoft Internet Explorer 11) by going to

On mobile devices like tablets and smartphones, it can be accessed through one of the following apps, depending on your device's operating system:

If you need help logging on to or using VPortal, please call the Virtual Online Instructional Support Hotline at 386-626-0070. The hotline is open from 8:30 a.m. to 3 p.m. Monday through Friday.

For more information about the specific resources included in the digital curriculum, refer to the Instructional Continuity Plan.

Q: How do I get technical support for VPortal?

If you need technical support for VPortal, call 386-734-7190 ext. 25000.

Q: What do I do if the courses Edgenuity shows me as being enrolled in aren't the course I'm actually taking?

Students should log in to their courses on Monday, March 30. Changes are still being made to the Edgenuity data, and student course accounts are being updated as well.

Q: Is an iPad or other kind of tablet sufficient for home schooling or do we need a computer or laptop?

Electronic devices may be used, or paper packets may be picked up at your child's school. Schools will have a limited number of iPads to check out for elementary students and laptops for middle and high students. Please see dates and times for check out on the At Home Instructional Learning page

Food Distribution

Please see the Food Distribution - Buses or pages for details about breakfast and lunch meals for students during the extended closure.

Q: Why is Westside elementary not on the list of food pick up locations? Where are the food pick up times and distributions places?

Twenty-eight schools are distributing food, which can be picked up for VCS students from 10 a.m. to 12:30 p.m. in the parent loop. Students must be present to receive meals. Please see the Food Distribution - Buses or pages for details.

Field Trips and Events

Q: Are events after May 1 (prom, graduation, grad bash, etc.) cancelled?

We are still awaiting guidance on how to handle special events like prom and graduations until after May 1.

Extended Day

Q: Before spring break we had to pay for the week of the 23rd for EDEP (extended day). Will that money be refunded if the kids do not return back this year?

Tuition credits will be issued to all EDEP/Before the Bell student accounts for the week of March 23, 2020. Account billing will not resume until school is back in session.

If we do not return to school during this school year, you can reach out to your school's facilitator for refunds of any credit balances that remain on the account.