During the Coronavirus Pandemic, AdventHealth's eCare Video Visit Usage Triples for Volusia County Schools Families

Caption for picture: Johana Burgos, RN, BSN is a Volusia County Schools Nursing Supervisor receiving and screening calls from parents for AdventHealth’s Video Visit program.

Caption for picture: Johana Burgos, RN, BSN is a Volusia County Schools Nursing Supervisor receiving and screening calls from parents for AdventHealth’s Video Visit program.


DELAND — Families with children in the Volusia County school system are using AdventHealth Video Visits, formerly known as eCare, at more than triple the rate they were before COVID-19.

Initially only available to students in 36 schools with the highest rates of chronic absenteeism, AdventHealth and the school district expanded Video Visits to include all Volusia County School students when Florida Governor Ron DeSantis issued a safer-at-home order on April 3. Now, the usage has tripled with over 60 families using the free video visit with a healthcare provider.

“Our Video Visit tool, formerly known as eCare, within the AdventHealth app is like the modern version of a doctor’s house call,” said David Ottati, CEO of AdventHealth operations in Volusia, Flagler and Lake counties. “Through our historic partnership with Volusia County Schools, we have already been providing local school children with free access to Video Visits to help keep our students healthy and ready to learn. Now that schools are closed and we are all following social distancing guidelines, we have expanded this service to all Volusia County Schools families.”

The AdventHealth app allows Florida residents to virtually consult with a healthcare provider for urgent, non-acute medical needs 24-hours a day, seven-days a week. VCS students and their parents can use their personal smartphone or tablet to experience a face-to-face video visit with a board-certified physician or nurse practitioner for a range of urgent care issues, such as pink eye, coughs/colds/flu, minor injuries, allergies, urinary tract infections, and more. During this virtual visit, students can receive a diagnosis for minor ailments, learn about treatment options, receive follow-up instructions and obtain a prescription if needed, all from the comfort of home.

“We are very thankful to our partners at AdventHealth for providing 1,500 free Video Visit vouchers for VCS families. School nursing staff are available to answer questions and walk parents through the process,” stated Dr. Scott Fritz, superintendent of Volusia County Schools.

When a family calls, a school nurse will ask a few questions to make sure that the student’s symptoms meet the criteria for Video Visits.  Once general symptoms have been determined, the school nurse will provide a free voucher as an exclusive benefit of this partnership. Parents can then download the AdventHealth app and have a free face-to-face consultation with a board certified physician or nurse practitioner. If a student needs a prescription, it will be called in to the pharmacy their family typically uses.

Each voucher is valued at $59 for a total of $88,500 in free healthcare pledged for VCS students.

VCS families have rated the AdventHealth app 4.9 out of 5 stars.

Feedback from VCS users include, “That was great!” and “What an awesome service that Volusia County Schools and AdventHealth have partnered together to provide,” as well as “She [the provider] was very kind and answered all of our questions.”

AdventHealth’s Video Visits is offered as part of a five-year, $2 million partnership between AdventHealth and Volusia County Schools. Through this partnership, AdventHealth strives to address three key issues impacting local schools: 1) career development in the healthcare industry; 2) student athlete health; and 3) chronic absenteeism.

Media Contact

Frank FitzGerald
Community Information Specialist
Community Information Services
Volusia County Schools
386-734-7190 ext. 20234