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Help Desk Team

  • Serves as the first point of contact for all technology-related inquiries.
  • Fields phone calls, emails, and technical support tickets from clients.
  • Troubleshoots basic issues like password resets, software installation, account provisioning, systems access, and network connectivity problems.
  • Escalates complex issues to the appropriate team within Client Services or other ITS Departments.
Help Desk Team
VCS ITS Logo

200 N Clara Ave.
DeLand, FL 32720

(386) 734-7190 ext. 25000

Dr. Matt Kuhn
Chief Technology Officer
mskuhn@volusia.k12.fl.us

Michael Brown
Director, Client Services
mwbrown@volusia.k12.fl.us

Tony Sharp
Coordinator, Help Desk Team
adsharp@volusia.k12.fl.us

For technical support, request assistance at https://volusia.incidentiq.com or call 386-734-7190 X 25000 for the ITS Help Desk