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ITS Client Services Department

Client Services acts as the central point of contact for most technical support needs of the VCS Community. Our clients consist of:

  • Teachers and staff: Needing assistance with various software, hardware, and routine network issues.
  • Students: Requiring support with school-issued devices and accessing educational technology tools.
  • Families : Seeking technical support for learning technologies for their students and access to student information systems (Parent Portal).

Client Services is comprised of three teams, each serving a specific function:

1. Help Desk Team:

  • Serves as the first point of contact for all technology-related inquiries.
  • Fields phone calls, emails, and technical support tickets from clients.
  • Troubleshoots basic issues like password resets, software installation, account provisioning, systems access, and network connectivity problems.
  • Escalates complex issues to the appropriate team within Client Services or other ITS Departments.

2. Field Services Team:

  • On site technicians stationed at schools address technical support request tickets.
  • Installs, configures, and troubleshoots hardware and software in classrooms, labs, and workstations.
  • Deploys new replacement hardware to staff and students on a five-year schedule.
  • Maintains and updates technology infrastructure within schools, ensuring smooth operations.

3. Repairs and Logistics Team:

  • Diagnoses and repairs faulty hardware like laptops, tablets, and other electronic devices.
  • Maintains a spare parts inventory for quick repairs.
  • Manages the logistics of device repairs between schools and ITS, including sending them to off-site repair facilities when necessary.
  • Tracks the lifecycle of devices, ensuring timely replacements and proper disposal of outdated equipment.

By working together, these teams ensure that our technology functions smoothly, supports educational activities, and addresses the needs of all clients.


200 N Clara Ave.
DeLand, FL 32720

(386) 734-7190 ext. 25000

Dr. Matt Kuhn
Chief Technology Officer

Michael Brown
Director, Client Services

Cesar Henao
Manager, Field Support Team

Tony Sharp
Coordinator, Help Desk Team

Andrew Ward
Coordinator, Repairs & Logistics Team

For technical support, request assistance at or call 386-734-7190 X 25000 for the ITS Help Desk